At Maxphar, your satisfaction is our priority. We understand that occasionally a product may not meet your expectations. This policy outlines our procedures for returns and refunds, ensuring a fair and transparent process for all our customers.
Our Return Commitment
We accept returns of unopened and unused supplements purchased via our website within 7 days of the date you receive your order.
Conditions for Returns
To be eligible for a return, please ensure that:
The supplements remain unopened, unused, and in their original, sealed packaging with all tamper-evident seals intact.
The return is initiated and the product is sent back to us within 7 days of receipt.
Items Not Eligible for Return
For health, hygiene, and safety reasons, we cannot accept returns on:
Supplements that have been opened, used, or had their seals broken.
Items marked as “Final Sale” or purchased during specific clearance events.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact our customer service team within 48 hours of delivery.
Action Required: Please provide photographic evidence of the damage or the incorrect item received.
Resolution: We will arrange a replacement or a full refund, including any applicable return shipping costs. Claims reported outside of this 48-hour window may not be accepted.
How to Return an Item
Contact Us: To initiate a return, please email our support team at support@maxphar.co.uk with your order number and the reason for the return.
Instructions: Our team will provide you with specific instructions and the correct return address.
Return Shipping: For “change of mind” returns (where there is no fault with the product), you will be responsible for the return shipping costs. We strongly recommend using a trackable shipping service (such as Royal Mail Tracked), as we cannot be held responsible for items lost in transit.
The Refund Process
Once we receive and inspect your returned item to ensure it meets our conditions, we will process your refund within 14 working days. The refund will be credited back to your original payment method. Please note that your bank or card issuer may require additional time to process the credit to your account.
Exchanges
We do not currently offer direct exchanges. If you require a different product, please follow the return process for a refund and place a new order via our website.
Contact Us
If you have any questions or require further clarification regarding our Refund and Returns Policy, please contact us:
Email: support@maxphar.co.uk